Help
Support
Train safely
StrongRider is a training program, not medical advice. Check with a doctor or physiotherapist before you start, especially if you're pregnant, have a heart condition, high blood pressure, a recent injury or surgery, or a joint, back or balance problem. Stop right away if you feel sharp pain, dizziness, chest pain or unusual shortness of breath. If in doubt, choose the easier variation.
Getting started
Do I need an Apple Watch?
No. The iPhone app plays every session full-screen, with a rest timer on your Lock Screen. With an Apple Watch you can leave your phone behind, because the watch runs the whole session on its own and logs it to Apple Health.
What equipment do I need?
Ideally a pull-up bar, one kettlebell, a sturdy box or bench and some floor space. Tell the app what you have during setup (or later in Settings) and it substitutes exercises for anything missing.
I can't do a pull-up yet. Is this for me?
Yes. The placement test sets your starting level, and every exercise has easier and harder variations. Use "Swap" during a session at any time.
Which program should I pick?
About 8–14 weeks before your first riding day, start the Off-Season Build. While you're riding, use In-Season Maintain (2 short sessions a week). After graduating, Cycle 2 runs the build again one step harder.
Apple Watch
The app isn't on my watch
Open the Watch app on your iPhone › scroll to Available Apps › tap Install next to StrongRider. Make sure your watch is on watchOS 11 or later.
My session isn't showing up in Apple Health or my rings
Check Health access: on iPhone, open the Health app › your profile › Apps › StrongRider and turn everything on. If the watch shows "Not recording to Health", allow access there too.
My watch and iPhone history don't match
They sync automatically whenever both apps are running and the devices are close together. Open StrongRider on both and wait a moment. Sessions are never deleted by syncing.
Purchases
What's free and what's paid?
Your first 4 completed sessions are free, with every feature switched on. After that, a one-time purchase unlocks all core programs (Off-Season Build, In-Season Maintain, Cycle 2) and every update to them. There's no subscription.
How do I restore my purchase on a new device?
iPhone: Settings › Purchases › Restore Purchases. Apple Watch: open the unlock screen and tap Restore. Use the same Apple Account you bought with.
Family Sharing
Yes. If Family Sharing is on, family members get the unlock automatically. They may need to tap Restore once.
Refunds
Apple handles all payments, so we can't issue refunds ourselves. Request one at reportaproblem.apple.com.
I have a code
On iPhone, open the unlock screen or Settings › Purchases and tap Redeem Code, or redeem it in the App Store app under your account.
Your data
Where is my data stored?
Only on your iPhone and Apple Watch. We don't run accounts or servers. See the privacy policy.
How do I start over?
Settings › Program lets you restart a program or repeat a week. Your past sessions stay in History unless you delete them.
Still stuck?
Email support@medtekki.no with your app version (Settings › About), your iPhone and watch models, and what happened. Screenshots help a lot. In the app, Settings › Send feedback fills in the details for you.